Frequently Asked Questions
Everything you need to know about shopping with Puure.
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the continental United States.
What is your return policy?
We offer a 30-day return policy for all unused and unopened items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Do you offer international shipping?
Currently, Puure ships to the United States and Canada. We are working on expanding our logistics network to include international destinations in the near future.
How can I track my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your package's progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and Google Pay.
Are your products covered by a warranty?
Yes, all Puure products come with a standard 1-year manufacturer warranty that covers any defects in materials or workmanship under normal use.